Terms & Conditions
Last updated: September 2026
1. About these terms
These terms govern your use of the Redd Walks website (reddwalks.com), mobile app, and audio walking tours. By using Redd Walks, you agree to these terms. If you don't agree, please don't use the service.
2. Your account
You may browse tours and purchase passes with an email address. You're responsible for keeping access to the email used at checkout, as it identifies your purchases. You must be at least 16 years old to purchase a pass.
3. Passes and payment
Redd Walks offers one-time passes: a Free pass (first stop of each tour), a Day Pass (€9.99), a Month Pass (€14.99), and a Group Pass (€19.99, up to 5 people sharing one email). Passes are valid until the end of the next calendar day (Day Pass) or for 30 days from purchase (Month Pass and Group Pass), Madrid time. Payments are processed by Stripe; we never store your card details. Passes are personal and non-transferable, and all sales are final — except where EU consumer law gives you the right to a refund.
4. Acceptable use
Don't share your pass or account with others, resell access, scrape or redistribute tour content or audio, or use the service in a way that harms it or other users. Tour content is protected by copyright and remains the property of Redd Walks.
5. Artificial intelligence and content
Redd Walks tour content — scripts, translations, narration audio, and images — is created with the assistance of artificial-intelligence tools, guided and reviewed by our team, and based on public research sources. We use AI so that every tour is available in eight languages at the same quality standard, including languages that are often overlooked. AI systems can make mistakes: content may occasionally contain inaccuracies or change as landmarks, routes, and openings change. We work to keep tours accurate and up to date, but you should not rely on tour content as official, professional, or safety-critical guidance. Where local law requires a specific AI disclosure, that law's requirements take precedence, and nothing in this section limits your statutory rights.
6. Tours and safety
Our tours suggest walking routes in public spaces. You remain responsible for your own safety, for obeying local laws and traffic signals, and for judging whether a route suits your fitness and ability. Redd Walks is not a guide service and accepts no liability for incidents during your walk.
6. Availability and changes
We aim to keep the service running smoothly but can't guarantee uninterrupted availability. We may add, change, or remove tours, and update these terms from time to time. Material changes will be announced on the website.
7. Liability
To the extent permitted by law, Redd Walks' liability for any claim related to the service is limited to the amount you paid for your pass. Nothing in these terms limits your statutory consumer rights under Spanish and EU law.
8. Contact
Questions about these terms? Reach us at [email protected]. Redd Walks operates from Madrid, Spain, and these terms are governed by Spanish law.